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Frequently asked tile questions

Home >Tile FAQ

 

1) How do I order?

2) How much do your
tiles cost
?

3) How to preview your shipping cost

4) What is your
shipping policy
?

5) Tile specifications,
features and dimensions
?

6) Can your tiles be
used in a kitchen backsplash
or bathroom wall
?

7) How can I use your tiles in a kitchen backsplash or bathroom wall?

8) Do the colors on your tiles fade? Do the tiles stand hot or cold temperatures?

9) Are your decorative tiles
available without the cork backing and hanger
?

10) Where is your ceramics studio located?

11) What are your opening hours?

12) Our Privacy policy

13) Do you accept returns ?

14) What is Armenian ceramics?

 

More questions? Ask them here.

1) How do I place a tile order?

There are 5 easy ways to order:

1. Use our shopping cart to add tiles to your basket, and then check out to pay with your credit card through Paypal, our secure payment processor. Pay through Paypal using Visa, Mastercard, Discover, American Express.

Note on using Paypal

You do not need to open an account at Paypal to pay with your credit card. During checkout, when you reach the Paypal site, just click continue to pay with your credit card, as seen in the image below.

During checkout, you do not need to open a paypal account. Simply click continue for a fast and easy checkout process.

* Note - methods 2 to 4 are accepted only if you have a credit card or are paying by money order or cashier's check drafted in US dollars.

2. Fill out this form for telephone orders and we will call you to get your order over the phone (only if you have a credit card), and answer any questions you may have.

3. Email us your order: Email us which tiles you would like, and how many of each. Include your name and phone number. We will contact you to get your payment information. DO NOT EMAIL US YOUR CREDIT CARD NUMBER

4. Fax your order in.

How to fax in your order:

Write down which tiles you would like, and how many of each. Include your name, phone number and email. Then fax the page to us at +97226261587, 24 hours a day. We wil contact you to arrange payment.

Another way to fax in your order is to use the shopping cart to add the tiles you want to your basket. Proceed to checkout and fill in your name, address and other details. Continue to choose a shipping method. Press continue and then print out the confirmation page and fax it to us at +97226261587. We wil contact you to arrange payment.

5. Mail order

Write down which tiles you would like, and how many of each. Include your name, phone number and email. Mail your order to:

Jerusalem Pottery
P.O Box 19280
Jerusalem 91192
Israel

We will contact you to get your payment information. You can also pay by international money order, or cashier's check drafted in US dollars.

We accept secure credit card payments through Paypal, an Ebay company.

Official PayPal Seal

 

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2) How much do your tiles cost?

Our unframed 6x6 inch decorative tiles cost $22 per tile. Framed 6" animal and floral decorative tiles cost $38. Other sizes and larger tile murals have prices mentioned in the product details. Please note that our minimum order requirement is $60.

Floral tile pattern and single accent tile

Floral tile pattern and single accent tile , 6 x 6 inches, Cat # T1

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3) How to preview your shipping costs:

As you choose and add tiles to your shopping basket, you will be able to preview your shipping cost easily by using the mini basket display in our online store. Go to our online store by clicking here , add the tiles you would like to your shopping basket, and then do the following:

To preview the shipping cost for your order (only available if you have added tiles to your shopping basket), click on the "Shipping options?" link in the mini basket display on the top left menu bar. Enter your destination for "Ship to country", and click "Update" to get your shipping cost and options.

 

4) What is your shipping policy?

Tiles available in inventory are shipped within a few days by standard airmail, with a delivery time of 2 to 3 weeks, or by door to door express mail service with a delivery time of 3 to 5 business days from the date of shipping. For personalized or custom name plates, please contact us.

More information on shipping, including rates, can be found here.

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5) Tile specifications, features and dimensions?

  • Each ceramic tile is individually handled, painted, hand glazed and fired in our kilns, in our family run ceramics studio.
  • The tiles are fired in our electric kilns at 1000 degrees centigrade, 1850 F. The colors are sealed in under the glaze forever and do not fade or wash away.
  • Each tile is 6 x 6 inches in size, and about a 1/4 inch thick standard wall tile (0.50 cm). The weight of each tile is 0.25 Kg, or 0.55 lbs.
  • Tiles are available with or without cork backing and hanger, depending on how you intend to use them. Wall tiles should have no backing. Wall hangings need backing and a hanger. Wall hangings are also available wood framed.
  • Our border tiles are 3 x 6 inches (7.5 x 15 cm). Corner tiles are 3 x 3 inches.
  • Tile installations should be cleaned with a soft damp cloth and an all purpose tile or kitchen cleaner.
  • All tiles are packed extremely well to protect against breakage.

Customer testimonial

"In April 2004 I ordered two plaques with borders from jerusalempottery.biz . They arrived promptly in the U.S., packed more thoroughly and expertly than any shipment I have ever had."

"The tiles are more vibrant and beautiful than their photos on the internet can portray. They are now up on my wall, the focal point and pride of my newly remodeled bathroom. I would recommend this company and its lovely products to anyone."

From Susan, NY, USA - Read more...

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6) Can your decorative tiles be used in a kitchen backsplash or bathroom wall?

Yes. Our tiles are glazed and fired at 1000 degrees centigrade (1850 F). The colors are sealed in and won't wash away. Therefore they are suitable for use as kitchen backsplash tiles, bathroom wall tiles, table top tiles, and counter top tiles.

Sample backsplash tile layout

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7) How can I use your decorative tiles in a kitchen backsplash or bathroom wall?

First, choose a decorative tile that appeals to you and fits in with the color scheme of your kitchen backsplash or bathroom wall. You can set single accent floral or animal pattern tiles in between other plain tiles, or choose a continuous design wall tile to cover the entire kitchen backsplash or bathroom wall (see portfolio). We recommend that you order 1 or 2 sample tiles to help you decide on the colors. Have your tile contractor take measurements based on our tile size (6x6 inches). The grout color you choose should compliment the tiles. A dark grout stands out, while a white grout blends in more (consult your tile contractor). It all depends on the effect you want to achieve.

For ideas, see our tile installation photo gallery

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8) Do the colors on your tiles fade? Do the tiles stand hot or cold temperatures?

Our tiles are expertly glazed and fired at 1000 degrees centigrade (1850 F); therefore the colors do not fade or wash away since they are sealed in under the glaze. Since the tiles are fired at a high temperature, they are able to stand hot temperatures (can be used as hot plates).

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9) Are your tiles available without the cork backing and hanger?

Yes. Our tiles can be purchased without cork backing for use as kitchen backsplash tiles, bathroom wall tiles, table top tiles, counter top tiles, and fireplace tiles.

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10) Where is your ceramics studio located?

Our studio, kilns and store, is located in Jerusalem's charming Old City, at 15 Via Dolorosa, Jerusalem, Israel (see store location)

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11) What are your opening hours?

We are open every day except Sundays from 9:00 am to 5:00 pm Israel local time (10 hours ahead of US west coast time zone). Our online storefront is open 24/7.

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12) Our Privacy policy

Any information that you provide us with is used solely for the purpose of communicating with you about your order. We DO NOT share, give away, or divulge any information you may provide us with.

 

13) Do you accept returns ?

We do not accept returns. If you are not sure about the color of the tiles or any other detail, we suggest that you order a few samples first, before ordering a larger quantity.

For help, contact us.

 

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More questions? Ask them here.